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Nortel Business Communications Manager (BCM)
Overview
The Nortel Business Communications Manager (BCM) 50/200/400 is a series of fully converged business communications systems to meet the needs of enterprises of varying sizesThese servers bring together voice, data and business applications onto a single unified solutions platform.The BCM 50/200/400 product line delivers IP telephony and a full complement of features and functions, such as Internet access, voice messaging and call center capabilities, as well as intuitive system managementeach server is a breakthrough solution built specifically for small to medium businesses and networked branch officesIt enables businesses to streamline operations and can lead to improved employee productivity, better customer service and more effective and profitable relationships with clientsThe nortel 50/200/400 systems let businesses communicate over traditional voice circuits, IP networks or a combination of bothThe unified communications platform makes network management easier, facilitates voice over IP calls and IP networking between offices and can help to significantly lower operating costs and overall cost of ownership.In addition, the Digital Mobility and Wireless lan solutions available for the bCM 200/400 offer cost-effective, secure mobile communications anywhere in the workplace.
Typical applications
• Integrated business communications – fax, voice, voice messaging and Internet access – is available all in one footprint.
• Call center functionality can also voice-enable web sites.
• For companies with multiple sites, IP telephony can help contain network costs.
• Unified messaging creates a desktop portal for all communications – voicemail, email and fax.
• For organizations that need to retrieve customer records from a database when a customer calls, computer telephony integration (CTI) automates the retrieval process.
• Mobility ensures that employees can answer their phones when they’re away from their desks.
• Auto attendant enables customers to reach the appropriate personnel, even when the reception desk is un-staffed.
• A virtual private network (VPN) delivers the security of a private Wan over a public network
• Telecommuters have access to reliable, toll-quality telephony and applications such as unified messaging and call center, just as if they were in the head office.
• An evergreen solution, this platform protects owners’ investments in hardware as they migrate to IP telephony, call center functionality, mobile telephony, etc.
Key Points
• IP telephony – supports powerful new e-business applications that allow small and medium businesses to level the field with larger competitors, extend network services to remote workers, increase portability, simplify adds, moves and changes, while eliminating call charges on site-to-site calls
• Call center applications – combines the reach of the Web with personalized agent interaction and customer support
• Hybrid environment – leverages existing investments in nortel Meridian and Norstar systems as well as other vendor equipment, offering a future-proof migration strategy
• Universal Internet access – for all connected users and workstations, including access to corporate Intranets, support for intra-site virtual private networks (VPns) and remote connectivity for mobile or home users
• Simplified network infrastructure – cuts costs by connecting IP phones over the lan wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management
• Wireless solutions – anytime, anywhere access – that is the promise wireless brings: the ability to use the same applications you have access to from your desktop no matter where you are
• Simple, intuitive management – simplifies installations and provides an intuitive method of managing the network
• Unified messaging – allows users to manage all their voice, fax and email messages from a single application on a multimedia-equipped PC or laptop
• Interactive voice response – a self-service application designed to allow businesses to be accessible to their customers 24 hours a day, 365 days a yearbusinesses can supply callers with access to a broad range of information simply by responding to a series of prompts via their touchtone phones.
• Cost-effective scalability – from 3 to 200+ stations using a mix of digital and IP stations
Nortel Business Communications Manager Software Release 3.7
Business Communications Manager Release 3.7 (bCM 37) is a software evolution for the 200 and 400 platforms37 includes the following features and system performance enhancements:
• Digital Mobility Solutions
– Scalable from 1 to 64 users
– Digital Mobility Controller 080 (DMC 080) – supports up to 8 handsets and 2 base stations (can link 2 for 16 handsets and 4 base stations)
– Digital Mobility Controller 320 (DMC 320)– supports up to 32 handsets and 2 base stations (can link 2 for 64 handsets and 8 base stations)
– Access to features and voice mail
– No “dead zones” and no airtime charges
– Long battery life for portable phones (work all day before recharging is required)
– 4 handset models designed for general business or more rugged environments
– Secure and confidential conversations
• Support for IP Phone 2007
• Optional capture of Call Detail Recording dialed digits
• Consolidated reporting for Integrated Voice Response (IVR)
• Communication Server interoperability via H.323
• Network Configuration Manager Updates
• Call forward to IP PSTN
Features and Benefits
The nortel business Communications Manager 50/200/400 is an integrated communications platform for both multi-site enterprises and single-site small to medium businesses.Each delivers a highly reliable, innovative, converged voice/data solution that enables a business to save money by streamlining costs and to make money by increasing revenues, expanding market reach and improving customer service.The bCM delivers PbX functionality along with no-compromise voicemail and auto attendant featuresCombined with its robust quality of service (Qos) routing capability, it provides a single cost-effective solution for both data and voice needsas businesses grow, the bCM functionality can be extended with a simple key code to deliver business-critical applications that positively impact the bottom line.
The BCM provides enterprise-level telephony and data services, all in an easily managed platformfrom one platform, a business can cost effectively extend its communication capabilitiesThe nortel business Communications Manager system’s built-in routing capabilities and data services such as firewall, web caching and network address translation (naT) enable a business to connect its lan to the Internet quickly, reliably and securelyThe Communications Manager also offers an extensive range of communications applications – call center, unified messaging, VPn, auto attendant, wireless telephony – all accessed by simply entering a key code.
The top differentiators of the bCM 50/200/400 include:
• Comprehensive solutions that are easily implemented
• Choice of either IP-enabled or pure IP solutions
• Investment protection, since businesses may migrate without investing in completely new infrastructures
• The delivery of value-added applications, such as multimedia call center, IP telephony, voice and data networking, virtual private networks (VPns), unified messaging and mobility
• Redundancy options, including power, fans and hard-drive, which automatically detect failures and switch over seamlessly without any loss of service
Nortel BCM 50
• For enterprises with as few as 3 desktops needing a complete converged platform
• 76 digital telephone users
• 32 IP telephone users
• Optional expansion units for adding up to 2 media bay modules
• Desk, wall and rack mount options
• 3 Factory configurations – BCM 50, BCM 50e (Integrated ethernet Router) and bCM 50a (Integrated aDsl Router)
Nortel BCM 200
• 2 U high chassis supporting up to 2 media bay modules
• 32 digital telephone users maximum
• 90 IP telephone users maximum
Nortel BCM 400
• 4 U high chassis supporting up to 4 media bay modules
• Optional expansion cabinet for adding up to 6 additional media bay modules
• 192 digital telephone users maximum (with expansion gateway)
• 90 IP telephone users maximum
• Optional redundant hard drive + RAID controller
• Optional redundant power supplies and fans (main and expansion cabinet)
Technical specifications
Platform BCM 200 BCM 400 BCM 50 BCM 50a BCM 50e
Telephone Sets Supported
IP Phones
IP Phone 2001, 2002 and 2004 3 3 3 3 3
IP Phone 2007 (200/400 - Release 3.7) 3 3
IP Softphone 2050 3 3 3 3 3
Mobile Voice Client 2050 3 3
Digital Desktop Telephones
T7100, T7208, T310, T316 and T316e 3 3 3 3 3
T24 Key Indicator Module 3 3 3 3 3
Digital Doorphone and opening Controller 3 3
WLAN Handsets
2210 and 2211 3 3
Digital Mobility Sets Supported
C4010, C4010ex, C4020, C4050 3 3
T7406 900MHz Cordless Telephone 3 3 3 3 3
Environmental
Dimensions 18.3” W
17.5” D 3.5” H 18.3” W
17.5” D 3.5” H 12” W 8.5” D
2” H 12” W 8.5” D
2” H 12” W 8.5” D
2” H
Platform BCM 200 BCM 400 BCM 50 BCM 50a BCM 50e
Power Standard Power Supply — Auto Sensing; 300 Watts; 90/264 VAC; 6.0A / 3.0A, 60/50 Hz
Redundant Power Supply — BCM 400 only
Auto Sensing; 350 Watts; 90/264 VAC; 70a / 35a, 60/50 Hz External Power Supply External Power External Power
Trunk Types Supported
loop, e and M, DID, Ground start T1 trunks 3 3 3 3
Class/CMSservices 3 3 3 3
UK Dass2 and DPnss 3 3 3 3
euro, france, Italy and switzerland IsDn 3 3 3 3
MCDNnetworking (over PRI and IP) 3 3 3 3
PRI-DMs100/sl100 3 3 3 3
Q.sig networking via PRI 3 3 3 3
Voice Applications
Basic Software Features over 200 PbX telephony features
Basic Call Center
Active Agents - Maximum 10 10 10 10 10
Skillsets - Maximum 2 2 2 2 2
number of lines (trunks) - Maximum 15 15 15 15 15
Recorded Announcements 30 30 30 30 30
Routing steps in routing table 20 20 20 20 20
Intelligent Overflow - Change Priorities 3 3 3 3 3
Call routing step to custom auto attendant greeting 3 3 3 3 3
Real time status display 3 3
Reporting for Call Center 3 3
Expected Wait Time 3 3 3 3 3
supervisor Help and silent Monitor 3 3 3 3 3
Caller ID on agent sets 3 3 3 3 3
Agent’s set forwarded to agent’s mailbox 3 3 3 3 3
Professional Call Center - includes Call Center basic features plus the following:
Active Agents - Maximum 80 80
Skillsets - Maximum 50 50
Maximum number of lines (trunks) 100 100
Recorded announcements - Maximum 150 150
Dynamic agent Prioritization per skillset 3 3
Call Routing enhancements 3 3
overflow enhancements 3 3
Platform BCM 200 BCM 400 BCM 50 BCM 50a BCM 50e
Reporting for Call Center (RCC) 3 3
Multi Media Call Center (Click for agent voice or chat, Web page push, follow-me browsing, TaPI 2.1 CTI, IVR toolkit, etc.) 3 3
Auto Attendant, CCR Trees
Auto Attendant 3 3 3 3 3
Centralized Auto
- BCM-to-BCM 3 3 3 3 3
- to-Norstar 3 3 3 3 3
- Cs1000 to 3 3 3 3 3
Park and Page from mailbox 3 3 3
Messaging
- Fully featured voice messaging with up to 1000 mailboxes 3 3 3 3 3
- Unified Messaging support for: Outlook, outlook express, lotus notes, Qualcomm eudora Pro, novell Groupwise and netscape Messenger 3 3 3 3 3
- Centralized Voice Messaging - bCM to bCM, to norstar, Cs1000 to 3 3 3 3 3
Fax Services
- T38 faX over IP 3 3 3 3 3
- fax Messaging, overflow and fax-on-Demand 3 3 3 3 3
Voice Networking
H323 Gateway, H323 v4 support 3 3 3 3 3
sIP trunking (bCM to bCM) 3 3
Communication server 1000 H323 3 3 3 3 3
Meridian IP Trunk 301 H323 3 3 3 3 3
Cs2000 H323 (sn07 and sn08) 3 3
MCS5100 H.323 3 3 3 3 3
Gatekeeper interworking
- Radvision eCs 201 and 32 3 3
- NetCentrex 3 3
- Cs1000 signaling server (Rls 30) /Cs1000 nRs (Rls 4.0) 3 3 3 3 3
- CS2000 3 3
H245 Tunneling and MCDn over H323 3 3 3 3 3
WAN Interfaces
ethernet Wan Interface 3 3 3
Integrated aDsl Modem 3
V35, Dual v35, X21, V90 3 3
T1 with built in CsU/DsU 3 3
ISDNdial-on-demand 3 3
Platform BCM 200 BCM 400 BCM 50 BCM 50a BCM 50e
LAN Interfaces
ethernet lan Interfaces 1 or 2 1 or 2 up to 3 up to 6 up to 6
10/100 auto-negotiating 3 3 3 3
Auto-Sensing 3 3
Protocols
IP 3 3 3 3 3
IPX 3 3
Frame Relay 3 3
Point to Point Protocol (PPP) 3 3 3
Multilink PPP (MLPPP) 3 3
Point to Point Protocol over ethernet (PPPoe) 3 3 3 3
PPP Fragmentation 3 3
RTP Header Compression 3 3
DlCI-to-IP Mapping for frame Relay 3 3
Routing
open shortest Path first (osPf) 3 3
Static, RIP / RIP v2 3 3 3 3
saP and RIP for IPX (novell) 3 3
lan- lan fastpath 3 3
LANtraffic smoothing 3 3
Security & Firewalls
network address Translation (naT) 3 3 3 3
Stateful packet filtering 3 3 3 3
PPTP (point to point tunneling protocol) 3 3
IPsec VPn support 3 3 3 3
IPSec Client Termination 3 3
H.323 signal and media transparency 3 3
ssl - secure socket layer support 3 3
ssH - shell support 3 3
Secure dial back 3 3
PAP/CHAP 3 3 3 3 3
Two-way authentication 3 3 3 3 3
QoS
DiffServ 3 3 3 3 3
Qos for business sets, fallback to PSTN 3 3
QoSfor station side IP sets 3 3
COPs PR Policy management support 3 3
H.323 media QoS 3 3 3 3 3
IP Services
Directory name service (Dns) proxy 3 3 3 3
DHCP Server 3 3 3 3
Platform BCM 200 BCM 400 BCM 50 BCM 50a BCM 50e
DHCP Relay Agent 3 3 3 3
Web Caching 3 3
Multiple IP addresses per interface 3 3 3 3
Direct Mode for Multiple IP 3 3
Netlink Manager 3 3
VPN Management
IPSec tunnels and VPN 3 3 3 3
PPTP tunnels and VPN 3 3
VoIP transport through IPsec tunnels (branch to branch) 3 3 3 3
nortel VPn Router client support 3 3
IPSec encryption, authentication, protocol and naT Traversal 3 3 3 3
Firewall Content Filtering 3 3
Firewall Management 3 3 3 3
System Management
Unified Manager system management interface 3 3
snMP Traps 3 3 3 3 3
Network configuration manager for multi-site management and configuration of up to 2000 nortel bCM 50/200/400 nodes 3 3 3 3 3
Element Manager 3 3 3
Mobility software service Tool (when equipped with DMC) 3 3